Refunds and Returns Policy
Last updated: January 2, 2024
Thank you for shopping at Stemcell Therapy.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [number of days] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at stemcelltherapy24@gmail.com or by mail at: Block 6, The Daughters of Charity Hope-Community, Talent Academy Street, off Arab Road, Byazhin, Kubwa.
Exceptions
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not currently offer exchanges. If you wish to exchange your item for a different one, please return the original item and place a new order.
Thank you for shopping with Stemcell Therapy. We appreciate your business and strive to provide the best customer service possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at stemcelltherapy24@gmail.com. We will work with you to promptly resolve the issue by providing a replacement or issuing a refund, as appropriate.
Cancellation Policy
You may cancel your order within [number of hours or days] of placing it for a full refund. If your order has already been processed and shipped, you will need to follow the return process outlined above.
Product Condition
Returned items must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products
- Gift cards
- Downloadable software products
International Returns
We currently do not accept international returns due to logistical challenges and shipping costs. However, if you have any concerns about your international order, please contact us, and we will do our best to assist you.
Policy Updates
We reserve the right to update or modify this refund and returns policy at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review this policy periodically for any updates or changes.
By making a purchase from Stemcell Therapy, you agree to abide by the terms and conditions outlined in this refund and returns policy.
If you have any further questions or concerns about our refund and returns policy, please don’t hesitate to contact us at stemcelltherapy24@gmail.com.
Thank you for your understanding and cooperation.
This document was last updated on January 2, 2024.